Resolve an incident
Safety Moderators and Admins can resolve incidents from the Incident reports dashboard regardless of whether they responded to the incident with an action or not.
To resolve an incident:
- From the Unity Cloud Dashboard, go to Vivox > Safe Voice & Safe Text > Player reports.
- Select the incident by ID.
- Select Take action next to the assignee.
- In the Resolution tab:
- Select the action type and duration to apply to the Offender
- Optionally, you can create additional actions to apply.
- In the Comments tab:
- Optionally add a comment about the resolution of the incident.
- In the Resolution tab:
- Select Resolve.
After a moderator resolves an incident, other users can see the resolution, including any applied actions and their duration, from the incident report’s Detail view.
Resolve an action conflict
If a Safety Moderator or Admin applies an action to a player and an existing action of the same type already exists on the player, the Unity Cloud Dashboard displays a warning. At this point, the user can choose to overwrite the existing action.
To overwrite the existing action (and apply the new action) when resolving an incident, select the confirmation box before resolving the incident.
Overwriting the existing action reflects in the activity log by showing that the old action was revoked when resolving the incident with the new action.
You can view active actions taken against the players by hovering over the Active action warning.