Manage incidents
Incidents represent instances of detected or reported behavior within your game. They're the central feature of the Moderation Platform from which Safety Moderators will be able to review evidence and take actions against problematic players.
All incidents are listed on the Moderation queue page in the Unity Cloud Dashboard. These incidents are broken down into Unresolved incidents and Resolved incidents and populated with evidence from Safe Voice and Safe Text. Safety Moderators and Admins have the ability to resolve and manage incidents.
The types of incidents including in the Moderation queue depends on which safety services your game is using.
If you're using Safe Voice you will have:
- Player reports
- Mute triggers
- Ad-hoc audio requests
If you're using Safe Text you will have:
- Player reports
- Proactive Text Detections
If you have both Safe Voice and Safe Text you will receive all the incident types. For more information on the differences between incidents types refer to Incidents.