Chat filter settings#

You can control the types of content filtered by the Chat Filter and choose the severity level to apply. Refer to Severity settings and Offense types for details on configuration options. To change these settings, contact your Vivox representative.

Severity settings#

You can set the severity level of each offense independently. You can more aggressively restrict certain types of content while allowing different levels for others, for example, not allowing any forms of link sharing but allowing mild profanity.

These settings allow you to configure your environment for spaces that have minors or places that only have adults.

Severity levels#

Offense types#

Violence#

Filters out messages that contain language that implies an intention to inflict violence, pain, or wish harm upon a group or individual. There are three levels of severity for violence:

• Low: Filters out extreme or graphic violence. For example, ‘rape’ or ‘molest’.
• Medium: Filters out extreme and moderate reference. For example, ‘lynch’ or ‘suicide’.
• High: Filters out mild, moderate, and extreme references to violence. For example, ‘murder’ or ‘kill’.

Sexual content#

Filters out messages containing sexual language or that is violent in nature. This includes references to body parts, sexual acts, nudity, and other sexual language. There are three levels of severity for sexual content:

• Low: Filters out references to violent and illegal sexual acts.
• Medium: Filters out descriptions of violent sexual acts as well as graphic language concerning sexual acts.
• High: Filters out terms that refer to sex, sexuality, and genitalia, as well as graphic or violent sexual content.

Verbal abuse#

Filters out messages that are insulting, derogatory, or use inflammatory language targeted towards other users to make them feel unwelcome or unsafe in a space. There are three levels of severity for verbal abuse:

• Low: Filters out extremely offensive or insulting terms.
• Medium: Filters out extreme and moderate terms.
• High: Filters out extreme, moderate, and mildly offensive terms. For example, ‘bitch’, ‘asshole’.

Identity hate#

Filters out messages that use derogatory terms or extreme language towards an identity group, such as a group based on religion or ethnicity. There are two levels of severity for identity hate:

• Medium Filters out extremely offensive terms for identity hate.
• High: Filters out extreme instances of identity hate as well as language with more subtle biases. For example, ‘gay’ or ‘homo’.

Profanity#

Filters out messages that contain vulgar or obscene language and common swear words. There are two levels of severity for verbal abuse:

• Medium: Filters out extreme and moderate profanity.
• High: Filters out extreme, moderate, and mild profanity.

Link sharing#

Filters out messages that contain URLs to external websites.

You can create allowlists and blocklists to allow for specific website URLs.

• Medium: Filters our messages containing URLs to sites associated with inappropriate content.
• High: Filters out all external URLs.

Drugs#

Filters out messages containing references to illicit substances, alcohol, or tobacco.

This filter doesn’t have multiple levels. Set it to on or off.

Spam#

Filters out messages that could be considered off-topic, irrelevant, or intentionally distracting, as well as messages sent in quick, rapid succession.

This filter doesn’t have multiple levels. Set it to on or off.

Self-harm#

Filters out messages that advise or encourage others to engage in acts of self-harm or commit suicide.

This filter doesn’t have multiple levels. Set it to on or off.

Personally identifying information#

Filters out messages that contain personal information that could be used to identify the player. The following types of information are filtered out: credit card numbers, bank numbers, phone numbers, physical addresses, and email addresses.

This filter doesn’t have multiple levels. Set it to on or off.