Introduction to Vivox Safe Voice
Safe Voice is an AI-based voice analytics service that:
- Records player voice communications.
- Provide users with the recording and its analysis, to support customer moderation.
Recordings provide additional context to moderation teams around this currently undersupported aspect of communications.
When a user identifies an incident, they can report a player; Safe Voice then records the event and returns an analysis of the recording.
This analysis generates recorded evidence for the support team to review and use in decision-making. This evidence helps teams prioritize incidents and identify whether the user violated policies.
Overview
The Safe Voice enables game developers to request monitoring and analysis of an ongoing Vivox voice channel through the Moderation SDK.
The game’s backend service makes the request. After successfully recording and analyzing the monitored voice channel, recordings become available in the Moderation Platform. The moderation team can then use the recordings and analysis results to investigate incidents within the community.