Why is my server locked?

Note: The content on this page pertains to Managed Game Server Hosting (Clanforge). If you’re using Game Server Hosting (Multiplay), refer to the Game Server Hosting (Multiplay) documentation.

Game Server Hosting temporarily locks a game server during sensitive operations to prevent server management actions, such as starting, stopping, or restarting the server. Operations in which Game Server Hosting might lock a game server include:

  • Image installations
  • Scaling changes
  • Maintenance operations

Image installations

Game Server Hosting locks all affected game servers while installing game images on a machine to prevent the game servers from starting up before the installation completes. Affected game servers are game servers configured to use the game image that the machine is installing or updating.

Scaling changes

Game Server Hosting locks game servers after scaling down the machine. After the machine capacity is necessary again, Game Server Hosting unlocks the game servers.

Maintenance operations

Game Server Hosting locks game servers on machines before performing maintenance work, such as system updates.