Manage incidents
Take action on incidents and update their status and resolution details.
Read time 1 minuteLast updated 5 months ago
Incidents represent instances of detected or reported toxic behavior within your game. They're the central feature of the Safe Text dashboard from which Safety Moderators can review evidence and take actions against problematic players.
All incidents are listed on the Moderation queue page in the Unity Dashboard. These incidents are broken down into Unresolved incidents and Resolved incidents and populated with evidence from Safe Text. Safety Moderators and Admins have the ability to resolve and manage incidents.
Topic | Description |
|---|---|
| Incident details | Review the details and status informaiton that's available in the Safe Text dashboard. |
| Incident types | Review the different types of incidents reported in the Safe Text dashboard. |
| Resolve incidents | How to resolve an incident or an action conflict. |
| Moderation actions | Review available actions that can be taken when resolving incidents. |
| Moderation automation | Use the Moderation API to create automatic actions to resolve incidents. |
| Moderation automation | Set up automated responses to incidents based on severity and offense type. |
For more information on the differences between incidents types refer to Incidents.