Collect evidence

Gather and review evidence such as chat logs from Safe Text.

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Evidence is supplementary information that helps moderators make actioning decisions on reports. Evidence can be event logs, channel information, or recorded audio. To incorporate evidence into your reports, you must use Vivox Safe Text in your application. Once Safe Text is enabled, evidence from that services is attached to incidents.

Text evidence from Safe Text

Text evidence management is an optional feature you can add to a Vivox instance that contributes textual context to player reports. Once you have Vivox Text Chat with Text evidence activated in a project, channel transcripts will be automatically included in player reports where the reporter and offender are both present. For evidence from Text evidence to be accessible to moderators, they must have the role of Safety Moderator in User Roles settings.

Context analysis

Context analysis is an optional feature you can add to receive automated AI based analysis on text-based messages for additional textual context. Context analysis detects specific toxicity types by analyzing the conversation to help provide a complete picture of text interactions. Once Context analysis is in a project, text messages are analyzed for inappropriate content and highlighted within player reports and incidents.

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