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Vivox Safe Text

Vivox Safe Text

Resolve incidents

Resolve incidents by taking actions and documenting moderation decisions.
Read time 1 minuteLast updated 2 days ago

Resolve an incident

Safety Moderators and Admins can resolve incidents from the incident report page regardless of whether they responded to the incident with an action or not. To resolve an incident:
  1. In the Unity Dashboard, go to Development > Products.
  2. Select Vivox Voice and Text Chat.
  3. Select Safe Text > Moderation queue.
  4. Select the incident by ID.
  5. Select Take action next to the assignee.
    1. In the Resolution tab:
      1. Select the action type and duration to apply to the Offender.
      2. Optionally, you can create additional actions to apply.
      3. Optionally, you can take an action against the reporter or any other player.
        • If you don't want to apply actions against the reporter, remove the player by clicking the remove player icon next to their name.
Icon to remove a player
  1. Select Resolve.
After a moderator resolves an incident, other moderators can see the resolution, including any applied actions and their duration, from the incident report’s Detail view.

Resolve an action conflict

If a Safety Moderator or Admin applies an action to a player and an existing action of the same type already exists on the player, the Unity Dashboard displays a warning. At this point, the user can choose to overwrite the existing action. To overwrite the existing action, and apply the new action, when resolving an incident, select the confirmation box before resolving the incident. Overwriting the existing action reflects in the activity log by showing that the old action was revoked when resolving the incident with the new action. You can view active actions taken against the players by hovering over the Active action warning.