Refund a customer
The Asset Store manages customer refunds.
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If a customer requests a refund for a that you own, you need to request a refund through the Asset Store support center.
package
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The Asset Store support center requires an invoice number to identify the transaction to refund. To verify an invoice number and request a refund:
- Go to publisher.unity.com/invoices.
- Follow the instructions in Refund a customer.
A customer's refund request must meet the Asset Store's Refund Requirements. If the user has an issue that you can solve then try to resolve your customer’s issue.