Refund a customer
The Asset Store manages customer refunds.
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If a customer requests a refund for a that you own, you need to request a refund through the Asset Store support center.
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A customer's refund request must meet the Asset Store's Refund Requirements. If the user has an issue that you can solve then try to resolve your customer’s issue.
Verify a customer's invoice number
The Asset Store support center requires an invoice number to identify the transaction to refund. To verify an invoice number:
- Ask the customer to provide you with the invoice file, or invoice number that they received when they purchased the .Asset Store package
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- Open the Asset Store Publisher Portal.
- Go to the Invoices tab.
- In the Verify invoice field enter the invoice number.
- Select Verify.
Request a refund
To request a refund from the Asset Store on the customer's behalf:
- Go to the Asset Store support center.
- Enter the following information:
Field | Information |
|---|---|
| Your email address | Enter the business email address you use for your publisher account. |
| Subject | The name of your request. For example, Request for an Asset Store refund. |
| Product | Select Asset Store. |
| Description | Enter the name of the asset(s) to refund and the reason for the customer's refund request. |
| Attachments | Attach the customer's invoice file. If you don't have the invoice in a file format, add the invoice number to the Description field. |