Publisher Customer Service Tool
Learn to create and configure placements in the Tapjoy Monetization dashboard. Control where offerwalls and in-app messages appear to improve user engagement.
Read time 1 minuteLast updated 3 hours ago
The Publisher Customer Service Tool allows publishers to look up the reward and Tapjoy customer support ticket status for their users. Easily find specific users and see their Tapjoy reward history for the last 90 days.
Roles
Admin roles will be granted access to this page by default. There is also a “Customer Service” role that will grant a user just access to this page. The Staff and Operator roles will not have access to the customer service page. See User Roles and Permissions for more information about specific roles.Access
To navigate to the new page, select your account name in the app dropdown. There will be a “Customer Service” option on the left menu panel.Searching
Use “Smart search” to search by advertising id, device id, Tapjoy Customer Support ticket number, or user email to find the information you are looking for. If you want to search by your user id, then you will need to select “User ID” from the drop down search options. Then choose the appropriate app to search within for that user.Results
