D2C Performance reference
Explore the metrics and charts available on the D2C Performance page to monitor Direct-to-Consumer (D2C) checkout activity.
Read time 2 minutesLast updated a day ago
Review the metrics and charts available on the D2C Performance page.
The D2C Performance page in the Unity Dashboard shows the health of your Direct-to-Consumer (D2C) checkout flow. Use this page to identify payment provider issues, diagnose failing API requests, and understand where players abandon checkout before completing a purchase.
Use this reference to understand what each metric measures and what each chart shows.
Filters
Use the filter options to control the data displayed on the page.
Filter | Description |
|---|---|
| Environment | Select which environment to display data for. |
| Date range | Select the time period to display data for. |
| Sandbox purchases | Toggle whether to include sandbox (test) purchase data in the charts. |
Transactions
The Transactions section shows an overview of checkout activity for the selected period.
Metric | Description |
|---|---|
| Payment Success Rate | The percentage of payment attempts that completed successfully. |
| Attempts | The number of checkout attempts made during the selected period. |
| Refunds & disputes | The percentage of transactions that resulted in a refund or dispute. |
Each metric shows a trend indicator comparing the current period to the previous period.
Webhook events by provider
The Webhook events by provider chart shows the number of successful and failed webhook events, grouped by payment provider, over the selected period.
Refunds & disputes by provider
The Refunds & disputes by provider chart shows the number of successful and failed refund and dispute events, grouped by payment provider, over the selected period.
For how refunds and disputes work and who handles them, refer to Refunds and disputes for D2C payments.
Endpoint health
The Endpoint health section shows the performance of the D2C API endpoints used during checkout.
Note
This data reflects all API endpoint traffic including sandbox purchases, regardless of whether you select the Sandbox purchases filter.
Requests by endpoint
The Requests by endpoint chart shows the number of requests made to the following endpoints:
Create orderUpdate order statusGet order
Success rate by endpoint
The Success rate by endpoint chart shows the percentage of successful requests for the following endpoints:
Create orderUpdate order statusGet order
Failure by status class
The Failure by status class chart shows the number of failed requests, grouped by HTTP status class, such as client errors (4xx).
Purchase journey
The Purchase journey section shows how players progress through the D2C checkout flow.
D2C Dropoff
The D2C Dropoff chart displays the number of players at each stage of the purchase flow:
- Purchase Intent: The number of players who started a purchase.
- Completed: The number of players who completed the purchase step.
- Fulfilled: The number of players whose purchase was fulfilled.
Use this chart to identify where players drop off during checkout.