Troubleshoot API Failed error
Resolve the 'API Failed' error in SDK Networks Setup by verifying that your ad network credentials match exactly with your network account settings.
Read time 1 minuteLast updated 2 months ago
As part of the ad network setup process, after you've entered an ad network's credentials on the SDK Networks Setup page, ironSource sends a request to the network's reporting API endpoint. This step verifies that the selected ad network has been correctly set up.
However, if an error occurs, an API Failed message displays next to the affected ad network.
If you see the API Failed error message, perform the following steps to troubleshoot the issue:
- Check that the ad network account settings are correctly configured and exactly match your network account.
- Ensure that the application ad network is set up correctly. The credentials must exactly match the network account.
You can find both the account and application ad network credentials by selecting the Need help finding the settings? link in the App Settings window.
Note
“API Failed” does not necessarily mean that your app will not deliver ads from the ad network. In most cases, you will receive ad inventory, but revenue from the ad network will not be visible on the LevelPlay platform until the credentials are correctly added (revenue will instead appear on the ad network's platform).
If you still see the API Failed error after completing the preceding actions, contact your account manager or contact support.