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Unity Asset Store

Refund a customer

The Asset Store manages customer refunds.
Read time 1 minuteLast updated a day ago
If a customer requests a refund for a
package

?

that you own, you need to request a refund through the Asset Store support center. A customer's refund request must meet the Asset Store's Refund Requirements. If the user has an issue that you can solve then try to resolve your customer’s issue.

Verify a customer's invoice number

The Asset Store support center requires an invoice number to identify the transaction to refund. To verify an invoice number:
  1. Ask the customer to provide you with the invoice file, or invoice number that they received when they purchased the
    Asset Store package

    ?

    .
  2. Open the Asset Store Publisher Portal.
  3. Go to the Invoices tab.
  4. In the Verify invoice field enter the invoice number.
  5. Select Verify.

Request a refund

To request a refund from the Asset Store on the customer's behalf:
  1. Go to the Asset Store support center.
  2. Enter the following information:

Field

Information

Your email addressEnter the business email address you use for your publisher account.
SubjectThe name of your request. For example, Request for an Asset Store refund.
ProductSelect Asset Store.
DescriptionEnter the name of the asset(s) to refund and the reason for the customer's refund request.
AttachmentsAttach the customer's invoice file. If you don't have the invoice in a file format, add the invoice number to the Description field.

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