Troubleshoot ad initialization and display
Solve common issues with ads that don't initialize, load, or show when you use LevelPlay components.
Read time 2 minutesLast updated 2 days ago
This page covers Console window messages and loading issues for LevelPlay components:
- SDK fails to initialize without an app key
- Ad unit ID is missing
- Ad fails to show before it loads
- Ads fail to load
SDK fails to initialize without an app key
Symptoms
The Console window shows the following message:
cannot initialize without an App Key
Cause
The app key for the current platform is empty. In the Editor, the current platform is the active build target.
Resolution
To fix the issue, enter the app key for the current platform on the LevelPlay SDK component.
Ad unit ID is missing
Symptoms
The Console window shows the following message:
ad unit id is not set for this platform
Cause
The ad unit ID for the current platform is empty on that ad component.
Resolution
To fix the issue, enter the ad unit ID for the current platform on that ad component.
Ad fails to show before it loads
Symptoms
The Console window shows the following message:
not ready to show. Call LoadAd and wait for OnAdLoaded
Cause
ShowAd()Resolution
To fix the issue, use one of the following methods:
- Check before you call
IsAdReady().ShowAd() - Enable the show button in On Ad Loaded. For detailed steps, refer to Show a rewarded ad button only when an ad is available.
Ads fail to load
Symptoms
Ads don't load.
Cause
There are two possible causes:
- Load On Start is disabled, and nothing calls .
LoadAd() - On Init Failed is firing.
Resolution
To fix the issue, check the following:
- Load On Start is enabled, or your game calls .
LoadAd() - On Init Failed isn't invoked. If it is, find the cause: add a listener to the On Init Failed event of the LevelPlay SDK component, and log the and
ErrorCodeproperties of theErrorMessageparameter.LevelPlayInitError