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Manage Diagnostics data

Access or delete user Diagnostics data in response to Data Subject Requests.
Read time 3 minutesLast updated a month ago
Because you own your Diagnostics data, you are the data controller and are responsible for actioning any user Data Subject Requests you receive.
Important
Before you can submit data requests on behalf of specific users, you first need to configure your game to display installation IDs. For more information, refer to Access installation IDs.
For more information about the overall process for responding to Data Subject Requests, refer to Data Subject Request process.

Prerequisites

To access or delete Diagnostics data on the Data Privacy tab, you must have one of the following roles:
  • Project Owner or Manager
  • Organization Owner or Manager
For more information, refer to User types, roles, and permissions.
To respond to specific user requests, you need to configure your game to display the user's installation ID. For more information, refer to Access installation IDs.

Request access to your Diagnostics data

You can request a copy of your Diagnostics data for one or all of your users. The user must provide you their installation ID before you can submit a request on their behalf.
To request a copy of your Diagnostics data, submit a support request with the following information:
  • Your email address: Specify the email address where you want to receive your Diagnostics data.
  • Subject: Enter 
    Requesting Diagnostics Data
    .
  • Choose a topic to reach the right support team: Select Account and Organization.
  • Description: Provide the following information:
    • Your project details, including project name and ID.
    • (Optional) The installation IDs of the specific users whose data you want to request.
After you submit the request, you receive an email containing a copy of your users' Diagnostics data.
Note
If you don't provide a specific installation ID when you submit the request, then the email you receive contains the Diagnostics data for all your users.

Delete your Diagnostics data

You can submit Diagnostics data deletion requests for either of the following:
  • A single user's installation ID
  • All users associated with a project
For information about accessing installation IDs in your game, refer to Access installation IDs.

Request data deletion for a specific user

To delete the Diagnostics data associated with a single installation ID, do the following:
  1. Request the installation ID from the user.
  2. In the Unity Dashboard, go to Projects > Overview.
  3. Select View Diagnostics.
  4. Select the Data Privacy tab.
  5. In the Delete Diagnostics Data section, select Delete Diagnostics Data.
  6. Select Specific user with installation ID.
  7. In Installation ID, enter the user's installation ID.
  8. Select Delete Diagnostics Data.
Warning
This action is permanent and cannot be undone.
After you submit the request, you receive a confirmation message that your data deletion request is being processed.

Request deletion of all diagnostic data associated with a project

To delete the diagnostic data for all users associated with a project, do the following:
  1. In the Unity Dashboard, go to Projects > Overview.
  2. Select View Diagnostics.
  3. Select the Data Privacy tab.
  4. In the Delete Diagnostics Data section, select Delete Diagnostics Data.
  5. Select All users.
  6. Select Delete Diagnostics Data.
Warning
This action is permanent and cannot be undone.
After you submit the request, you receive a confirmation message that your data deletion request is being processed.