Troubleshoot Unity Credits issues
Resolve issues that prevent Unity's AI tools from running because of unavailable credits.
Read time 1 minuteLast updated 2 months ago
Use this page to resolve issues related to unavailable Unity Credits or depleted credit balances for Unity's AI tools.
If Unity's AI features stop working, your organization might have reached its available Unity Credits limit for the current billing cycle.
Symptoms
You might experience the following symptoms:
- Unity's AI requests fail to complete.
- Assistant is unavailable.
- Assistant pauses asset generation.
- The Unity Dashboard shows no remaining credits.
Cause
These issues occur when your organization’s available Unity Credits balance has been fully consumed.
Resolution
To resolve these issues, check your Unity Credits balance and usage activity:
- In the Unity Dashboard, go to Development > Products.
- Select Unity AI Assistant.
- Open the Manage credits page to review your remaining Unity Credits balance.
- If no credits remain, wait for the next billing cycle or add more credits if available.
- Review the Usage page to identify recent credit consumption activity.
If credits are available but AI features remain unavailable, contact Unity Support.