Privacy overview
Learn about privacy and data handling considerations when you implementing Cloud Diagnostics in your game.
Read time 3 minutesLast updated a day ago
Important
Cloud Diagnostics is deprecated, and will be phased out in future versions of Unity. For more robust reports and device information, including information on Application Not Responding (ANR) errors for Android, use the diagnostics experience available in Unity 6.2 and later.
For information about migrating from Cloud Diagnostics, refer to Migrate to Diagnostics in the Unity Dashboard.
Product overview
Cloud Diagnostics is a crash and error reporting tool that helps developers identify, investigate, and resolve the crashes and exceptions on client side devices that are hurting players’ experiences. Cloud Diagnostics is a combination of Crash Reporting & User Reporting. This documentation is intended to assist products to display their privacy compliance to Developers. It is not intended to be used as legal guidance or as a replacement to reading Unity’s Privacy Policy. If you have questions about a term used, please see the Glossary below. If you have further questions about the privacy implications of your product, email DPO@unity3d.com with your question. For expediency, please list the product about which you are inquiring.Personal Data Collected about App Users/ Game Players
Default Personal Data Collected (always collected in order for the product to work)- Unique installation-specific ID (via crash reports)
Developer Defines
While this product allows for the collection of developer defined data (via metadata), we require that you not collect personal data through this mechanism. Our systems will not understand that it is personal data and so such would not be treated as such in retention processes or data subject requests.Relationship under Privacy Laws
Under GDPR, Unity is the Processor. You, the developer, are the Controller. Under CCPA (as modified by CPRA), Unity is the Service Provider. You, the developer, are the Business.Legal Basis for Processing
As we are a Processor, we do not determine your legal basis for processing. Instead, it is your responsibility as the Controller to determine such a legal basis.Consent (Opt-in) vs Opt-out
This product does not have a consent service. If the Developer determines they need to obtain consent, or provide an opt-out, they must implement it client-side in a way determined by the developer.Data Subject Requests
Two of the most common data subject requests based in law are the request for access to personal data and the request for deletion of personal data.Access
This service has no native functionality to support data access requests. You, the developer, are responsible for actioning them. You can action them by submitting the request here.Deletion
This service has no native functionality to support data access requests. You, the developer, are responsible for actioning them. You can action them by submitting the request here. Please note: this functionality only applies to this service. If you are using other services which collect app user personal data you will need to review that service's documentation for how it handles data deletion requests.Dependencies
This product has no dependencies on other Unity products.Data Retention
By default, personal data is retained for 7 or 90 days, depending on which Unity plan a developer has.Child Privacy
This service is not intended to be used in applications with child users, unless you, the developer, have obtained Verified Parental Consent where required as outlined in Section 6.7 of the Terms of Service.Privacy Policy Requirements
It is never appropriate to use Unity’s privacy policy for your application. You will need to ensure that the personal data practices are reflected in your Privacy Policy, as required in the Unity Terms of Service.Data Processing Agreement (DPA)
Unity DPA applies to the transfer of data for this product.Glossary
- GDPR - The General Data Protection Regulation (GDPR) took effect in the European Economic Area (EEA). References to GDPR also encompass UK GDPR which is the UK’s version of GDPR which applies post-Brexit.
- CCPA - The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (“CPRA”).
- PIPL - In November of 2021, Personal Information Protection Law (PIPL) took effect in China.
- LGPD - The Brazilian General Data Protection Law. VCDPA - The Virginia Consumer Data Protection Act.
- CPA - The Colorado Privacy Act.
- CTDPA - The Connecticut Data Protection Act.
- UCPA - The Utah Consumer Privacy Act.
- PIPEDA - The Canadian Personal Information Protection and Electronic Documents Act
- COPPA - The Children’s Online Privacy Protection Act (COPPA) imposes restrictions on how data can be collected and used from children under the age of 13.
- CARU - A self-regulatory organization for the promotion of responsible privacy practices to children under the age of 13
- DPA - A Data Processing Addendum (or Data Processing Agreement) forms part of a contract and governs the rights and obligations of each party concerning the processing of personal data.
- ATT - iOS 14 and later requires publishers to obtain permission to track the user's device across applications. This device setting is called App Tracking Transparency, or ATT.