Speech-to-text (STT) audio transcription is an optional paid Vivox service that allows per-user enablement of speech transcription in one or more connected non-positional or positional voice channels. For pricing information and to discuss enabling this service for your organization, contact your sales representative.

This service supports developers who are pursuing Communications and Video Accessibility Act (CVAA) compliance.

Customers with speech-to-text transcription enabled can provide transcribed audio to any user who has opted in to receiving it on a per-channel basis. Transcribed audio is returned in text message format with an indication that the message was transcribed from voice. These messages can also indicate if the transcribed text is from the user who requested transcription.