We’re here for you!
If you encounter a technical issue while running a user acquisition campaign, we would be happy to help you resolve it. Some topics we help with include:
- Install attribution integration (for example, checking your tracking links and making sure we are receiving install postbacks from your mobile measurement partner).
- Uploading creatives to the User Acquisition Dashboard.
- Any technical issues with playable creatives.
- Issues regarding the Advertising Statistics API or Advertising Management API.
- Data discrepancies between Unity and your integrated partners.
- Any other technical questions or concerns.
Our Sales team is always interested in speaking with new advertisers to help you launch campaigns with Unity Ads. For advertisers located in all regions outside of China, you can reach the Sales team at the following email:
For advertisers located in China, you can reach the Sales team at the following email:
To help us put you in touch with the correct team as quickly as possible, please provide the following information:
- Your Organization ID.
- The country your Organization is based in.
- Your Organization's website.
- A link to the store page of the app you wish to run campaigns for.
- Your available budget.
If you want to receive payment invoices, you can request them by contacting Support. Please include the details of your Organization and campaign to help the finance team locate the right invoices as quickly as possible.