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Technical support

If you encounter a technical issue while running a user acquisition campaign, we would be happy to help you resolve it. Some topics we help with include:

Please email Unity Ads Support for assistance, and be sure to include your campaign details such as your Organization ID and platform-specific Game ID.

Account management

Our Sales team is always interested in speaking with new advertisers to help you launch campaigns with Unity Ads. For advertisers located in all regions outside of China, you can reach the Sales team at the following email:

For advertisers located in China, you can reach the Sales team at the following email:

To help us put you in touch with the correct team as quickly as possible, please provide the following information:

  • Your Organization ID.
  • The country your Organization is based in.
  • Your Organization's website.
  • A link to the store page of the app you wish to run campaigns for.
  • Your available budget.


If you want to receive payment invoices, you can request them by contacting Support. Please include the details of your Organization and campaign to help the finance team locate the right invoices as quickly as possible.