What's the difference between managed and unmanaged hosting?

Multiplay offers managed hosting, unmanaged hosting, and hybrid hosting (which is a custom combination of the two offerings). With managed hosting, Multiplay manages your game, monitors your processes, troubleshoots machine issues, and facilitates your game updates. Conversely, with unmanaged hosting, Multiplay supplies you with the machines only. Multiplay cannot access the machines for troubleshooting or otherwise, but will monitor network performance and outages for you.

Managed Hosting Unmanaged Hosting
Multiplay manages your machines, collects logs and analytic data, and troubleshoots hardware issues and operating system problems. You manage your machines. Multiplay has no access to your machines.
Multiplay facilitates game updates with minimal or no downtime through our global mirror network. You manage your game updates.