# D2C Performance reference

> Explore the metrics and charts available on the D2C Performance page to monitor Direct-to-Consumer (D2C) checkout activity.

Review the metrics and charts available on the **D2C Performance** page.

The **D2C Performance** page in the Unity Dashboard shows the health of your Direct-to-Consumer (D2C) checkout flow. Use this page to identify payment provider issues, diagnose failing API requests, and understand where players abandon checkout before completing a purchase.

Use this reference to understand what each metric measures and what each chart shows.

## Filters

Use the filter options to control the data displayed on the page.

| Filter            | Description                                                           |
| ----------------- | --------------------------------------------------------------------- |
| Environment       | Select which environment to display data for.                         |
| Date range        | Select the time period to display data for.                           |
| Sandbox purchases | Toggle whether to include sandbox (test) purchase data in the charts. |

## Transactions

The **Transactions** section shows an overview of checkout activity for the selected period.

| Metric                   | Description                                                          |
| ------------------------ | -------------------------------------------------------------------- |
| **Payment Success Rate** | The percentage of payment attempts that completed successfully.      |
| **Attempts**             | The number of checkout attempts made during the selected period.     |
| **Refunds & disputes**   | The percentage of transactions that resulted in a refund or dispute. |

Each metric shows a trend indicator comparing the current period to the previous period.

## Webhook events by provider

The **Webhook events by provider** chart shows the number of successful and failed webhook events, grouped by payment provider, over the selected period.

## Refunds & disputes by provider

The **Refunds & disputes by provider** chart shows the number of successful and failed refund and dispute events, grouped by payment provider, over the selected period.

## Endpoint health

The **Endpoint health** section shows the performance of the D2C API endpoints used during checkout.

> **Note:**
>
> This data reflects all API endpoint traffic including sandbox purchases, regardless of whether you select the **Sandbox purchases** filter.

### Requests by endpoint

The **Requests by endpoint** chart shows the number of requests made to the following endpoints:

* `Create order`
* `Update order status`
* `Get order`

### Success rate by endpoint

The **Success rate by endpoint** chart shows the percentage of successful requests for the following endpoints:

* `Create order`
* `Update order status`
* `Get order`

### Failure by status class

The **Failure by status class** chart shows the number of failed requests, grouped by HTTP status class, such as client errors (4xx).

## Purchase journey

The **Purchase journey** section shows how players progress through the D2C checkout flow.

### D2C Dropoff

The D2C Dropoff chart displays the number of players at each stage of the purchase flow:

* **Purchase Intent**: The number of players who started a purchase.
* **Completed**: The number of players who completed the purchase step.
* **Fulfilled**: The number of players whose purchase was fulfilled.

Use this chart to identify where players drop off during checkout.