# Manage Diagnostics data

> Access or delete user Diagnostics data in response to Data Subject Requests.

Because you own your Diagnostics data, you are the data controller and are responsible for actioning any user [Data Subject Requests](/cloud/developer-data/privacy-overview.md#data-subject-requests) you receive.

> **Important:**
>
> Before you can submit data requests on behalf of specific users, you first need to configure your game to display installation IDs. For more information, refer to [Access installation IDs](/cloud/developer-data/access-install-id.md).

For more information about the overall process for responding to Data Subject Requests, refer to [Data Subject Request process](/cloud/developer-data/data-subject-request-process.md).

## Prerequisites

To access or delete Diagnostics data on the **Data Privacy** tab, you must have one of the following roles:

* Project Owner or Manager
* Organization Owner or Manager

For more information, refer to [User types, roles, and permissions](/cloud/organizations/roles-and-permissions.md).

To respond to specific user requests, you need to configure your game to display the user's installation ID. For more information, refer to [Access installation IDs](/cloud/developer-data/access-install-id.md).

## Request access to your Diagnostics data

You can request a copy of your Diagnostics data for one or all of your users. The user must provide you their installation ID before you can submit a request on their behalf.

To request a copy of your Diagnostics data, [submit a support request](https://support.unity.com/hc/en-us/requests/new?ticket_form_id=65905) with the following information:

* **Your email address**: Specify the email address where you want to receive your Diagnostics data.
* **Subject**: Enter `Requesting Diagnostics Data`.
* **Choose a topic to reach the right support team**: Select **Account and Organization**.
* **Description**: Provide the following information:
  * Your project details, including project name and ID.
  * (Optional) The installation IDs of the specific users whose data you want to request.

After you submit the request, you receive an email containing a copy of your users' Diagnostics data.

> **Note:**
>
> If you don't provide a specific installation ID when you submit the request, then the email you receive contains the Diagnostics data for all your users.

## Delete your Diagnostics data

You can submit Diagnostics data deletion requests for either of the following:

* A single user's installation ID
* All users associated with a project

For information about accessing installation IDs in your game, refer to [Access installation IDs](/cloud/developer-data/access-install-id.md).

### Request data deletion for a specific user

To delete the Diagnostics data associated with a single installation ID, do the following:

1. Request the installation ID from the user.
2. In the [Unity Dashboard](https://cloud.unity.com/), go to **Projects** > **Overview**.
3. Select **View Diagnostics**.
4. Select the **Data Privacy** tab.
5. In the **Delete Diagnostics Data** section, select **Delete Diagnostics Data**.
6. Select **Specific user with installation ID**.
7. In **Installation ID**, enter the user's installation ID.
8. Select **Delete Diagnostics Data**.

> **Warning:**
>
> This action is permanent and cannot be undone.

After you submit the request, you receive a confirmation message that your data deletion request is being processed.

### Request deletion of all diagnostic data associated with a project

To delete the diagnostic data for all users associated with a project, do the following:

1. In the [Unity Dashboard](https://cloud.unity.com/), go to **Projects** > **Overview**.
2. Select **View Diagnostics**.
3. Select the **Data Privacy** tab.
4. In the **Delete Diagnostics Data** section, select **Delete Diagnostics Data**.
5. Select **All users**.
6. Select **Delete Diagnostics Data**.

> **Warning:**
>
> This action is permanent and cannot be undone.

After you submit the request, you receive a confirmation message that your data deletion request is being processed.