# Refund a customer

> The Asset Store manages customer refunds.

If a customer requests a refund for a Editor that you own, you need to request a refund through the [Asset Store support center](https://support.unity3d.com/hc/en-us/requests/new?ticket_form_id=65905).

The Asset Store support center requires an invoice number to identify the transaction to refund. To verify an invoice number and request a refund:

1. Go to [publisher.unity.com/invoices](https://publisher.unity.com/invoices).
2. Follow the instructions in [Refund a customer](/asset-store/publishing/asset-packages/revenue/refunds.md).

A customer's refund request must meet the Asset Store's [Refund Requirements](https://unity3d.com/legal/as_provider). If the user has an issue that you can solve then try to resolve your customer’s issue.

## Additional resources

* [Collect revenue from UPM product sales](/asset-store/publishing/upm-packages/revenue/payouts.md)
* [The UPM product publishing workflow](/asset-store/publishing/upm-packages/publish.md)
* [Asset Store Submission Guidelines](https://unity3d.com/asset-store/sell-assets/submission-guidelines)
* [Asset Store Provider Agreement](https://unity3d.com/legal/as_provider)