# Refund a customer

> The Asset Store manages customer refunds.

If a customer requests a refund for a Editor that you own, you need to request a refund through the [Asset Store support center](https://support.unity3d.com/hc/en-us/requests/new?ticket_form_id=65905).

A customer's refund request must meet the Asset Store's [Refund Requirements](https://unity3d.com/legal/as_provider). If the user has an issue that you can solve then try to resolve your customer’s issue.

## Verify a customer's invoice number

The Asset Store support center requires an invoice number to identify the transaction to refund. To verify an invoice number:

1. Ask the customer to provide you with the invoice file, or invoice number that they received when they purchased the Editor.
2. Open the [Asset Store Publisher Portal](https://publisher.unity.com).
3. Go to the **Invoices** tab.
4. In the **Verify invoice** field enter the invoice number.
5. Select **Verify**.

## Request a refund

To request a refund from the Asset Store on the customer's behalf:

1. Go to the [Asset Store support center](https://support.unity3d.com/hc/en-us/requests/new?ticket_form_id=65905).
2. Enter the following information:

| **Field**              | **Information**                                                                                                                          |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Your email address** | Enter the business email address you use for your publisher account.                                                                     |
| **Subject**            | The name of your request. For example, Request for an Asset Store refund.                                                                |
| **Product**            | Select **Asset Store**.                                                                                                                  |
| **Description**        | Enter the name of the asset(s) to refund and the reason for the customer's refund request.                                               |
| **Attachments**        | Attach the customer's invoice file. If you don't have the invoice in a file format, add the invoice number to the **Description** field. |

## Additional resources

* [Collect revenue from Asset Store package sales](/asset-store/publishing/asset-packages/revenue/payouts.md)
* [Issue an Asset Store voucher](/asset-store/publishing/asset-packages/revenue/vouchers.md)
* [The Asset Store publishing workflow](/asset-store/publishing/asset-packages/workflow.md)
* [Set up an Asset Store publisher profile](/asset-store/publishing/create-account.md)
* [Asset Store Submission Guidelines](https://unity3d.com/asset-store/sell-assets/submission-guidelines)
* [Asset Store Provider Agreement](https://unity3d.com/legal/as_provider)