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Technical support

Ads Portfolio

Contact us through this help form if you need technical support in any of the following products:

  • Unity LevelPlay Mediation
  • Unity Ads Monetization
  • Unity Ads User Acquisition
  • ironSource Ads Monetization
  • ironSource User Acquisition

Refer to the following table to understand what minimum information to include in the form for each product area.

Note: The more details you provide us, the easier it will be for the Unity Support team to reproduce, troubleshoot, and resolve the issue with you.

ProductRequired information
Unity LevelPlay Mediation
  • Your Unity LevelPlay mediation SDK version number
  • The device log from your app where Unity LevelPlay is initialized
  • As much information about your issue as possible (for example, steps to reproduce and the frequency at which it occurs)
Unity Ads Monetization 
  • Your Organization ID and Project ID
  • A link to your app's store page
  • Your Unity Ads SDK version number
  • The code you’re using to integrate with Unity Ads
  • The device log from your app where Unity Ads is initialized
  • As much information about your issue as possible (for example, steps to reproduce and the frequency at which it occurs)
Unity Ads User Acquisition
  • Your Organization ID and Project ID
  • Your platform-specific Game ID
  • Your Unity Ads SDK version number
  • The country your Organization is based in
  • Your Organization's website
  • A link to the store page of the app that you want to run campaigns for
  • Your available budget
ironSource Ads Monetization
  • Your ironSource SDK version number
  • Your App Key
  • The device log from your app where the ironSource Ads SDK is initialized
  • As much information about your issue as possible (for example, steps to reproduce and the frequency at which it occurs)
ironSource Ads User Acquisition
  • Your Campain ID
  • The title's bundle ID
  • In case of an API issue, please share a URL to the API with the issue, including all parameters added
  • As much information about your issue as possible (for example, steps to reproduce and the frequency at which it occurs)

Grow Programmatic Solutions

Contact the Programmatic Support team for any issues with programmatic advertisers, DSP and exchange partnerships at exchange-support@unity3d.com.

Business development

The Unity Customer Support and Sales teams are here to help you navigate Unity Ads and support the growth of your app. Refer to the following table to find the appropriate contact for your business needs.

Note: Include as much information as possible about your organization and apps so we can connect you with the most relevant team.

ProductDescriptionContact
Unity LevelPlay Mediation

Optimize your app revenue through mediation.

grow-sales@unity3d.com

Unity Ads Monetization

Partner with an account manager to optimize your app monetization performance.

grow-sales@unity3d.com

Unity Ads User Acquisition

Become a new advertiser and get guidance on launching user acquisition campaigns.

grow-sales@unity3d.com

ironSource Ads Monetization

Partner with an account manager to optimize your app monetization performance.

grow-sales@unity3d.com

ironSource Ads User Acquisition

Become a new advertiser and get guidance on launching user acquisition campaigns.

grow-sales@unity3d.com

Grow Programmatic Solutions

Start bidding programmatically on the Unity Exchange and the ironSource Exchange.

rachel.paeper@unity3d.com

We look forward to hearing from you!

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