Technical Support

Unity Ads

You can contact the Unity Ads Support team by using either of the following methods:

Monetization

If you are using the Unity Ads SDK to display ads in your app, ensure that you include as much of the following information as possible, including:

  • Your Organization ID and Project ID.
  • A link to your app's store page.
  • Your Ads SDK version number.
  • The code you are using to integrate with Unity Ads.
  • The device log from your app from which Unity Ads is initialized.
  • If using Mediation, the Mediation SDK and adapter version number.
  • As much information about your issue as possible (for example, steps to reproduce and the frequency at which it occurs).

Unity User Acquisition

If you are experiencing a technical issue while running a user acquisition campaign, we would be happy to help you resolve it. Some topics we help with include:

  • Install attribution integration. For example, checking your tracking links and making sure we're receiving install postbacks from your mobile measurement partner (MMP).
  • Uploading creatives to the Unity Ads User Acquisition dashboard.
  • Any technical issues with playable creatives.
  • Issues regarding the Advertising Statistics API or Advertising Management API.
  • Data discrepancies between Unity and your integrated partners.
  • Any other technical questions or concerns.

When contacting Support, ensure that you include your campaign details (specifically your Organization ID and platform-specific Game ID).

Unified Auction

Contact the Programmatic Support team for any issues regarding programmatic bidders and exchange partnerships at exchange-support@unity3d.com.

Business Development

Monetization

If you're using Unity Ads to monetize your app and want to discuss working with an account manager, you can contact the Sales team at the following email:

Include as much information as possible about your organization and apps so we can connect you with the most relevant team.

User Acquisition

Our Sales team is always interested in speaking with new advertisers to help you launch user acquisition campaigns. You can contact the Sales team at the following email:

To help us connect you with the correct team as quickly as possible, ensure that you provide the following information:

  • Your Organization ID.
  • The country your Organization is based in.
  • Your Organization's website.
  • A link to the store page of the app that you want to run campaigns for.
  • Your available budget.

Unified Auction

If you are a demand-side platform interested in bidding on Unity's mobile app inventory, email progops@unity3d.com or learn more about exchange partnerships.

Other Inquiries

If you want to propose strategic opportunities for working with Unity Ads or reach us for vendor opportunities, email ms-bizdev@unity3d.com. We look forward to hearing from you!

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